FAQs - image faq-icon-01 on https://www.crocodilecreek.com.au

Are your shirts Australian made?

Yes! All of our sublimated range is made in Sydney, Australia, and all of our screen printed range is printed in Australia.

How long is delivery?

Screen printed shirts, polos, jackets and sweatshirts take a speedy 2-3 weeks delivery. Embroidered hats and shirts take around 4 weeks delivery. Sublimated shirts, polos, hoodies and sweatshirts take 6 weeks delivery.

How do I work out the correct size?

Use the size guide to help you select the right size. The ‘TO FIT CHEST SIZE’ is the student’s chest measurement, not the size of the garment which is generously larger.

Is there a minimum order?

Yes, we have a minimum of 10 items for shirts, jackets, hoodies and sweatshirts. For hats, there is a minimum of 15.

Do prices include GST?

Yes, there are no hidden surprises!

How much is delivery?

Delivery is free!

How do I place an order?

You can order your selected items through either downloading the relevant order form pdf, completing the details, and posting or emailing it to us. Otherwise you can use the online order form to submit your selection.

Is there an easy way to collate orders from parents?

Yes there sure is! We have a PARENT TAKE HOME FORM for both Child Care and Year 6 which you can give to parents to complete and return by your chosen due date.

What payment options do you have?

Cheque payable to ‘Crocodile Creek’.
Or Direct Debit to Bankwest BSB 302 964 A/C 0216873
Please include your school name on the EFT as reference.

Can I order more garments after my initial order?

Yes you can! However if reorders are less than 10, they will incur a set up fee of $45 for our screen printed range, and $50 for our sublimated range.

Do you send out samples for sizing?

Yes, we do send samples on request. We will send out two popular sizes based on the year group of your order. Please be sure to hold onto them for future sizing.

Will printed shirt colours look the same as the online designer?

Garment/print colours shown on screen may vary to the final product due to user screen and printer settings being different. We advise referring to the Crocodile Creek colour swatch before submitting your order. Existing customers are sent a swatch at the beginning of the year. If you have not yet received one, please get in touch.

Do you offer Free shirts?

We sure do! Refer to your order form for how many free shirts you’re entitled to.

Do you use water-baseD ink?

Yes, we are environmentally conscious and minimise our footprint where we can.

What is sublimation?

Also known as “dye-sub” or “dye sublimation print”, it is produced by printing sublimation ink onto special transfer paper, and then heat pressing it on to the fabric through a commercial heat press. The result is a permanent, vibrant, full colour image which becomes part of the fabric as the ink is embedded in the fabric rather than simply laying on top like a normal print.

What is screen printing?

Screen printing is the process of transferring a stencilled design onto the shirt using a mesh screen. The basic method involves creating a stencil or design on a fine mesh screen, and then using a squeegee to push ink through to create an imprint of your design on the surface beneath. The garment is then placed in a heat tunnel where it then dries at the desired temperature.

What is your ABN?

Our ABN is 29 693 582 597.

Can we use our own design if we want to?

Yes. Please provide your design created digitally or drawn with black felt tip pen on white paper, ensuring no colours or pencil lines are visible.

What is the UV rating?

While our garments have a very good UV rating across the board, the rating can vary depending on the fabric and colour of the garment. Please call our dedicated team on (02) 9456 6699 to find out specific ratings.

What if my logo is not clear or big enough to use?

We can redraw your logo for a one-off fee of up to $150, which is yours to keep.